Return Policy

Our policy on sales and returns is as follows:

Food for thought...

If this is your first time wearing a wig, it's important to be patient with the process. It might feel unfamiliar initially, as adjusting to wearing a wig takes time. You may need to have it cut, colored, or styled with bangs to better frame your face and reflect your personal style. Most women, once they give it a chance and learn how to style it, become hooked! Our goal is for you to have amazing hair that makes you feel as incredible as you look!

Returns/Exchanges

Returns - Customers have 5 days from the date of receipt to complete all return requests whether that request. The product must be returned in its original packaging and sellable condition, meaning it cannot be combed, washed, brushed, cut, worn, colored, or altered in any way. It must also be free from any type of smoke, pet or food odors. Original ties & tags must remain intact as received by the customer.

If hair extensions and wig orders are returned after the 5-day return period, these returns are eligible for store credit only based on the original sales price. No request are allowed after 14 days of receipt.

*Additionally, customers are responsible for the cost of all return shipping.

Exchange/Store Credit 

Returning customers are eligible for a store credit or exchange for received within 14 days, however, customers are responsible for the return shipping cost which can be arranged through MNH for a flat rate of $19 which will be deducted from the store credit amount or can be arranged by the customer.

Please note that MNH reserves the right to determine your eligibility for a store credit or a refund once the item is received and deemed unsuitable for resell. Please email hello@monicanicolehair.com for more information.  

Returns & Exchange Details 

Here is an example of what the 5-day return period would look like.

If you wish to return/exchange, please send an email to hello@monicanicolehair.com  BEFORE the end of the 5-day period, allowing enough time to receive the label return label or approval from MNH (in the US EST).

You can choose to return your piece to us via the following options;

1. Arrange postage service with your choice of provider. 
2. MNH arranges postage via USPS and sends you a return label. If you opt for this, we will deduct the cost of shipping from your Exchange, Store Credit, or Refund for $19 US dollars.

Monica Nicole Hair cannot provide reimbursement for packages that are lost, stolen, or damaged.

If we do not deem the product to be eligible for a refund, the product will be shipped back to the buyer, at the buyer’s expense. 

Shipping costs, credit card charges, and any other fees are non-refundable. If you choose to purchase with AfterPay, Sezzle, Klarna or any other payment plan portals, the pay delay fee of 6% (or similar) will be deducted from your refund if you choose to return. 

Please send your return request to hello@monicanicolehair.com along with your first name, last name, phone number, reason for return, and original receipt. Once the return is approved orders can be mailed to:

 Monica Nicole Hair Returns
4214 West Wendover Ave.
Greensboro, NC 27407 
Suite #1343

Please note that custom ordered units (any added cut or custom color) pieces are not eligible for returns/swaps. 

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Orders & Shipping

Regular orders shipped within the US will be sent via USPS Priority Mail. Delivery time typically takes 2-3 business days following order processing.

Order Processing - Once an order is submitted, order modifications are not allowed. This includes changes to products, refunds, shipment methods, addresses, cancellations, etc.

Monica's Closet, clearance, and sale items are final sale and cannot be returned.

Stocked Inventory Orders - We aim to ship your stocked order items within 2-3 business days of payment clearance and posting unless otherwise specified. In general, we stock all Cambodian Natural Wavy Items. All other textures fall under the pre-order/custom order category.

Sample Time Frame: 

Pre-Order/Custom Orders - We aim to ship preorder/custom items within 10-14 business days of payment clearance and posting unless otherwise specified. In general, we stock all Cambodian Natural Wavy Items. All Kinky Straight & Island Wavy textures fall under the pre-order/custom order category.

Sample Time Frame: 

International Buyers – We are not offering international shipping at this time.

Shipping and Billing Address - To help prevent fraudulent orders, we require that the billing address match the shipping address for both national and international orders. 

P.O. Boxes - Please note that we require a physical address for shipping and cannot ship to P.O. boxes.

Business Hours - Our business hours are from Monday to Friday, 9:00 am to 5:00 PM Eastern Standard Time. Please keep in mind that if you place an order outside of these business hours, including on weekends or holidays, processing will begin the next business day.

Undeliverable/Lost/Return to Sender Packages

If your package is not successfully delivered and is returned to Monica Nicole Hair, this is usually due to insufficient address information. The tracking information will indicate "Returned to Sender." This situation can occur if:

•  The shipping address does not exist
• The shipping address is misspelled by the customer
• The shipping address is missing information, such as an apartment, building, or suite number
• The carrier is unable to safely deliver the package
• The addressee has moved
• The addressee has refused the package

When packages are returned to sender, they will be restocked and store credit in the form of an E-Gift Card will be issued to you, minus the shipping cost.